DELIVERY AND RETURNS

SHIPPING & DELIVERY

All in-stock orders will be shipped within 4-5 business days from Barcelona, Spain.

I take great care to send the ceramics to you as safely and quickly as possible and typically double box items. I use eco-friendly packaging materials and try to reuse packaging materials whenever possible and hope you will too.


Please ensure that the delivery details entered are correct. We can not be responsible for orders delivered to an incorrect address provided to us by you. Shipping charges will apply
for orders that have to be re-sent due to incorrect details provided to us. 


Please include your phone number with your order so that if necessary, the carrier can contact you.


All orders are shipped with online tracking. Once your order is shipped I will email your tracking number.


Postage and handling charges are additional to the retail price. Upon purchase you will be provided delivery and handling charges. Shipping costs are calculated per size and weight. In case you want to purchase more than one item contact us in order to rearrange the delivery
cost for you.

For shipping within Spain, items are posted via Correos and most packages will arrive within 5-7 working days after shipping.


For International shipping, items are posted via UPS or TNT for delivery within 14 working days for Europe and 28 working days for outside Europe.

In some cases, local customs introduce shipment delays or charges that are out of our control. You will be able to track your order on the courier's website.


DAMAGES


In the event that your order is damaged during shipping you will receive a refund if you provide all of
the original packaging for the shipper’s inspection. To claim a damaged shipment please refer to the
claims process of the chosen courier. 

Damaged packages must be reported immediately to the courier


Please also email inquiry@veroniquedeclerck.com within 24 hours of receiving the parcel

with photos of evidence.


The courier will determine the amount of refund and not VDC Ceramics.

COLOURS & TEXTURE

As all pieces are made by hand, no two pieces are identical. There will also be subtle imperfections; these include variations in the materials, colours, pits as well as evidence of the making process (this is embraced as a charm of hand made ceramics).

Actual colours of the products may vary from the colours displayed on this website as well as based on your computer monitors. Colours are hand mixed and applied and will therefore
always vary. Due to slight temperature variations during the firing process, colours of clay and glazes may vary between pieces.

For any further clarification, please contact me before ordering.

 

©2020 Veronique de Clerck website by Lisa Long